COSTS & INSURANCE · FEWER UNKNOWNS
Know the questions.
Before the visit.
Coverage can vary by plan, clinician, service, and location. A clear conversation with the office and your insurer is the best place to begin.
This concept does not accept insurance or quote visit prices.
Hearth is a fictional practice. The guidance below illustrates how a real practice can help patients prepare. No insurer affiliations, plan participation, or payment arrangements are represented.
A USEFUL PRE-VISIT CHECK
Three conversations
worth having.
01 / WITH YOUR INSURER
Confirm the exact plan.
Ask whether the specific clinician and practice location are in network for your particular plan.
- Do I need a referral or prior authorization?
- What copay, deductible, or coinsurance could apply?
- Do laboratory tests use a separate network?
02 / WITH THE OFFICE
Clarify the visit type.
Ask how an establishing-care visit, preventive visit, or problem-focused appointment is scheduled and billed.
- What is included in the visit?
- Could discussing an additional concern change billing?
- Are tests or other services billed separately?
03 / ABOUT SELF-PAY
Ask for a written estimate.
If you are paying without insurance, ask the practice about the estimated cost and what it covers.
- What is the office visit charge?
- What additional charges could occur?
- Who provides estimates for outside services?
PLAIN-LANGUAGE BASICS
A little less
insurance-speak.
Your plan documents and insurer can explain how these terms apply to you. An estimate is not a guarantee of the final amount you owe.
What does “in network” mean?
A clinician or facility has an agreement with an insurer for certain plans. A practice accepting an insurance company does not necessarily mean it participates in your specific plan.
What is a deductible?
The amount you may need to pay for covered services before your insurance begins paying under your plan's rules. Some services may be covered differently before you meet it.
How are copays and coinsurance different?
A copay is generally a set amount for a service. Coinsurance is generally a percentage of the allowed cost. Which applies, and when, depends on your plan.
Does “preventive” mean everything is free?
Not necessarily. Coverage depends on the service, plan, eligibility, and circumstances. Separate evaluation of a concern, tests, or services may have additional charges. Verify with the office and insurer.